About Us

Bright House Networks provides cable television entertainment and High Speed Internet access to more than 2,000,000 customers in mid-Florida

During 2001, the company completed a $350 million upgrade of its 16,000 mile cable network to a state-of-the-art fiber network with related customer equipment. The fiber network has grown to be the largest in mid-Florida and provides the industry's highest level of reliability, enhanced picture and sound quality, greater channel capacity and the fastest Internet access service available. The fiber network also serves as the platform for services such as iCONTROL video on demand, Premium on Demand, High Definition Service, Digital Phone, Digital Video Recorder and High Speed Internet services for both residential and business customers.

For two years in a row – 2006 and 2007 – the prestigious J.D. Power and Associates Residential Regional Telephone Customer Satisfaction StudySM ranked Bright House Networks Digital Phone service highest in residential telephone customer satisfaction in the southeast region. The southeast region consists of nine states including Florida and Alabama.

Bright House Networks is managed by Advance/Newhouse Communications

We serve 2.2 million customers in cable television systems in and around Tampa Bay, Central Florida, Indianapolis, Birmingham, Bakersfield and Detroit, along with several smaller systems in Alabama and the Florida Panhandle. The company also exclusively provides Central Florida News 13 and BayNews9, 24-hour local news stations in Central Florida and the Tampa area. Advance/Newhouse is a privately held company headquartered in Syracuse, New York. The Advance/Newhouse partners’ other interests include Condé Nast magazines, PARADE magazine, daily newspapers serving 26 cities, American City Business Journals, which publishes business journals in over 40 cities, Advance Internet and CondéNet, producers of online services, and a significant interest in Discovery Communications, Inc.

With over 6,000 dedicated employees

Bright House Networks has the largest local presence of any network service provider with operations centers in every county we serve. Our employees reflect the Bright House Networks commitment to quality at every level of our organization. From the first contact with a Bright House Networks Account Executive, the Service Installation Team, Systems Engineers, Customer Care Representatives or our Systems Service Technicians, the Bright House Networks team is here to serve you!

The largest infrastructure, world-class quality and dedicated account services

No one else can make the claim. Bright House Networks has built its network from the ground up to provide the highest level of quality and the most reliable network infrastructure. Backing it up with standard-setting Customer Care and dedicated Account Executives, there is no better choice for business connectivity solutions. Working with the leader has its privileges.

The most square footage of Data Center and Network Operations Center (NOC) facilities in mid-Florida

Our operations centers set a new standard in network integration, scalability, flexibility and reliability. Our relationships with industry leading companies, combined with our commitment to rapid deployment of proven technologies, ensures that we are committed to providing state-of-the-art solutions for your property.

A highly reliable 200,000 mile fiber optic network

Bright House Networks NOC, Data Centers and Headends are connected with a 4,000 mile fiber optic backbone with multiple self-healing rings. This highly reliable backbone supports the largest fiber network in mid-Florida with 200,000 miles of fiber optic cable deployed. Once again, we have surpassed industry standards so you can be assured that our network is not only the largest, but also the most reliable.

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